Impact of consumer’s security, benefits and usefulness towards cashless transaction within Malaysian university student

Authors

DOI:

https://doi.org/10.20525/ijrbs.v10i2.1065

Keywords:

Behaviors of people, Malaysia, Cashless transactions, benefits, security and usefulness.

Abstract

The main purpose of this study is to evaluate the correlation of perceived security, benefits, and usefulness that has been associate with the cashless transaction attitude. The chosen mode for this research is a quantitative approach. This method is favored because of its simplicity and systematic approach, The primary data were collected by distributing the respondents' questionnaires, A self-administered survey is a questionnaire that was developed exclusively for a respondent. This questionnaire is the most suitable approach for this research because respondents respond comfortably and don't need to make appointments with respondents. However, This study involves 120 participants from several locations in Selangor University, DarulHikmah Library at IIUM in the Gombak area, and Shah Alam area. In the part of the analysis, there is two measurementss that would be tasted in the context of demographic component and assess the relations between the structures and how independent variables affect the dependent variable. On the other hand, the mode of analysis is descriptive statistics and multiple regressions. Also, Both the results are presented by using the statistical tools which are IBM Social Science Statistical Package (SPSS) version 25.0. The findings indicate that the benefits perceived and the adoption of cashless transactions are linked positively and are of perceived importance and acceptance. From the study, this paper discovered that perceived protection correlates negatively. For future research of this subject, a greater variety of independent factors and more detailed models may have been used and further analyses required for the factor analysis. This can lead to further findings that will give the next generation a wider range of knowledge.

Downloads

Download data is not yet available.

References

Abrazhevich, D. (2001). E-payment systems: issues of user acceptance. Stanford-Smith, B. and Chiozza, E. (Eds), E-Work and E-Commerce, IOS Press, Amsterdam, 354-360.

Abrazhevich, D. (2004). Electronic payment system. Eindhoven University of Technology, 1206.

Ajayi. (2014). Effect of cashless monetary policy on Nigerian banking. International Journal of Business and Finance Management Research.

Armey, L. E., Lipow, J., & Webb, N. J. (2014). The impact of electronic financial payments on crime. Information Economics and Policy, 29, 46-57.

Bank Negara Malaysia (2019). Malaysia's payment statistics. Retrieved 10 July 2019, from http://www.bnm.gov.my/index.php?ch=ps&pg=ps_stats&lang=en.

Belanger, F., Hiller, J., & Smith, W. (2002). Trustworthiness in electronic commerce: the role of privacy, security, and site attributes. The Journal of Strategic Information Systems, 245270.

Bili?ska-Reformat, K., & Kie?el, M. (2016). Retail Banks and Retail Chains Cooperation for the Promotion of the Cashless Payments in Poland. In Proceedings of 15th International Marketing Trends Conference, Venice.

Central Bank of Malaysia. (2009). Payment and settlement systems report 2009. Retrieved from http://www.bnm.gov.my/files/publication/fsps/en/2009/cp04.pdf.

Central bank of Malaysia. (2012). E-payments on the rise. Retrieved from www.bnm.gov.my/index.php?ch¼ps_mep&pg¼ps_mep_rise&lang¼en.

Chakravorti, S. (2003). Theory of credit card networks: a survey of the literature. Retrieved from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=419944 (Google scholar).

Chen, L.-D. (2006). A Theoretical Model of Consumer Acceptance of mPayment. Americas Conference on Information Systems.

Chong, A. Y. L., Chan, F. T., & Ooi, K. B. (2012). Predicting consumer decisions to adopt mobile commerce: Cross country empirical examination between China and Malaysia. Decision support systems, 53(1), 34-43.

Chou, Y., Lee, C., & Chung, J. (2004). Understanding M-commerce payment systems through the analytic hierarchy process. Journal of Business Research, 1423-1430.

Cunningham, G. (2003, April). ‘UNEP Net Information Services for Watershed Management. In Presentation at the Symposium on Improving Public Participation and Governance in International Watershed Management. Charlottesville, Virginia (pp. 18-19).

Davis, F., Bagozzi , R., &Warshaw, P. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management science, 35(8), 982-1003.

Davis. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information. MIS Quarterly.

Eastin, M. (2002). Diffusion of e-commerce: an analysis of the adoption of four e-commerce activities. Telematics and informatics, 251-267.

Fabris, N. (2019). Cashless Society–The Future of Money or a Utopia?. Journal of Central Banking Theory and Practice, 8(1), 53-66.

Golobal Trade (2020). Toward a global cashless economy. Retrieved from https://www. globaltrademag.com/toward-a-global-cashless-economy/.

Har Lee, C., Cyril Eze, U., &Oly Ndubisi, N. (2011). Analyzing key determinants of online repurchase intentions. Asia Pacific Journal of Marketing and Logistics, 200-221.

Hataiseree, R. (2008). Development of E-payments and Challenges for Central Banks. Retrieved from https://www.ecb.europa.eu/home/pdf/research/WP_2008_01.pdf?abb527a3021b00b0ba1 8fed884a7a818.

Hernández, J., & Marcotegui, B. (2009, September). Filtering of artifacts and pavement segmentation from mobile lidar data. In ISPRS Workshop Laserscanning 2009.

Hord. (2005). Electronic payments. The Free Press. New York.

Kim, S., & Garrison, G. (2009). Investigating mobile wireless technology adoption: An extension of the technology acceptance model. Information Systems Frontiers, 11(3), 323-333.

King, & He. (2006). A meta-analysis of the Technology Acceptance Mode. Information &Management, 740-755.

Kothari, C. (1990). Research Methodology: Methods and Techniques. New Age International Publishers, 1-414.

Krüger, M., & Seitz, F. (2014). Costs and benefits of cash and cashless payment instruments: overview and initial estimates. Study commissioned by the Deutsche Bundesbank. Frankfurt.

Kucukusta, D., Law, R., Besbes, A., & Legohérel, P. (2015). Re-examining perceived usefulness and ease of use in online booking. International Journal of Contemporary Hospitality Management.

Kurnia , S., & Benjamin , L. (2007). Exploring the reasons for a failure of electronic payment systems a case study of an Australian company. Journal of Research and Practice in Information Technology, 34-67.

Lee, Y., Kozar, K., & Larsen, K. (2003). The technology acceptance model: past, present, and future. Communications of AIS, 2003(12), 752-780.

Lin, H., & Luarn , P. (2005). Toward an Understanding of the Behavioral Intention to Use Mobile Banking. Computer inHumanBehaviour, 873-891.

Linck, K., & Pousttchi . (2006). Security issues in the mobile paymaent from customer viewpoint. MPRA, 1-12.

Mathieson, K. (1991). Comparing the Technology Acceptance Model with the Theory of Planned Behavior. Information Systems Research, 173-191.

Mering, R. (2019). Survey: More Malaysians prefer cashless payment with debit cards, online banking. Retrieved 11 July 2019, from https://www.malaymail.com/news/money/ 2019/01/17/survey-more-malaysians-prefer-cashless-payment-with-debit-cards-onlinebank/ 1713682.

Ozturk, A. B. (2016). Customer acceptance of cashless payment systems in the hospitality industry. International Journal of Contemporary Hospitality Management.

Pikri, E. (2019). How cashless is Malaysia right now? Retrieved 10 July 2019, from https:// fintechnews.my/19964/payments-remittance-malaysia/cashless-malaysia-credit-debit card-e-wallet-money/.

Piyush, K. (2015). An Analysis of Growth Pattern Of Cashless Transaction System. International Journal of Research In Business Management, 37-44.

Prybutok, H. a. (2008). Consumer acceptance of RFID technology: an exploratory study. EEE Transactions on Engineering Management.

Ramalingam, K. (2012). Is Malaysia ready for greater adoption of e-payments? Retrieved from http://www.theedgemarkets.com/article/malaysia-ready-greater-adoption-e-payments-1.

Research and Market (2020). Global cards & payments market insights, 2015–2019 & 2019–2023. Retrieved from https://www.globenewswire.com/news-release/2020/04/ 16/2017151/0/en/Global-Cards-Payments-Market-Insights-2015-2019-2019-2023.html.

San?Martin, S., & López?Catalán, B. (2013). How can a mobile vendor get satisfied customers?. Industrial Management & Data Systems.

Sanga, B. R., Villavicencio, A. M., Padilla, V. S., Alvia, S. V., & Ponguillo, R. A. (2016). Software Defined Radio Applications Using USB Receptors. In Proceedings of the World Congress on Engineering and Computer Science (Vol. 1).

Sreenu, N. (2020). Cashless Payment Policy and Its Effects on Economic Growth of India: An Exploratory Study. ACM Transactions on Management Information Systems (TMIS), 11(3), 1-10.

Stoborn , K., Heitmann, A., &Leibold, K. (2004). Internet payments in Germany: a classificatory framework and empirical evidence. Journal of Business Research, 14311437.

Teo, A. C., Tan, G. W. H., Ooi, K. B., Hew, T. S., & Yew, K. T. (2015). The effects of convenience and speed in m-payment. Industrial Management & Data Systems.

Thomas, H. Jain, A., & Angus, M. (2013). Measuring Progress Toward a Cashless Society, MasterCard.

Tomi Dahlberg, N. M. (2010). Trust Enhanced Technology Acceptance Model. Swedish School of Economics.

Tsiakis, T., &Sthephanides, G. (2005). The concept of security and trust in e-payments. Computers and Security, 10-15.

Venkatesh, V. (2000). Determinants of perceived ease of use: Integrating control, intrinsic motivation and emotion into the technology acceptance model. Information Systems Research, 11(4), 342.

Venkatesh, V., & Davis, F. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science 0025-, 186(119).

Word Payments Report (2018). Non-cash transaction analysis. Retrieved from https:// worldpaymentsreport.com/wp-content/uploads/sites/5/2018/10/World-Payments- Report-2018.pdf (accessed: the 11th July, 2019).

World Payment Report (2020). Non-cash payments volume. Retrieved from https://worldpa y mentsreport.com/non-cash-payments-volume-2/ (accessed: the 11 September, 2020).

Downloads

Published

2021-03-21

How to Cite

Ahmad, K. ., Arifuzzaman, A., Al Mamun , A., & Md Khaled Bin Oalid , J. (2021). Impact of consumer’s security, benefits and usefulness towards cashless transaction within Malaysian university student. International Journal of Research in Business and Social Science (2147- 4478), 10(2), 238–250. https://doi.org/10.20525/ijrbs.v10i2.1065

Issue

Section

Financial and Economic Studies