The influence of working environment to employee performance mediated by work motivation

A study of Malang, Indonesia retails stores


  • I Putu Sadewo Master Program in Management Department, Economics and Business Faculty, Brawijaya University
  • Surachman Surachman
  • Rofiaty Rofiaty



work environtment, work performance, work motivation, millennials retail store


This study examines the effect of work environment on retail store employee performance in Malang, Indonesia with the role of work motivation as a mediation. Respondents in this study used 152 respondents who were millennials employees of retail stores in Malang Indonesia. This study uses a statistical analysis of the Structured Equation Model and Partial Least Square. WarpPLS is used as a data processing program for hypothesis testing. The test results show that the work environment has a significant effect of 0.259 on employee performance. The work environment at the retail stores also has a significant effect of 0.742 on work motivation. Work motivation also provides significant results on employee performance of 0.234. The mediating role of work motivation on the work environment and employee performance in retail stores throughout Malang, Indonesia has a significant mediating effect of 0.170


Adam, I. M., & Nurdin, R. (2019). The Influence of Individual Characteristics, Organizational Characteristics and Work Environment on Employee Performance and Its Impact on the Performance of Bkkbn Representative Organization of Aceh Province. International Journal of Business and Social Science, 10(5), 95–107.

Adegoke, A. A., Atiyaye, F. B., Abubakar, A. S., Auta, A., & Aboda, A. (2015). Job satisfaction and retention of midwives in rural Nigeria. Midwifery, 31(10), 946–956.

Aisha, A., Pamoedji, H., & Yassierli. (2013). Effects of Working Ability, Working Condition, Motivation and Incentive on Employees Multi-Dimensional Performance. International Journal of Innovation, Management and Technology, 4(6), 605–609.

Akinwale, O. E., & George, O. J. (2020). Work environment and job satisfaction among nurses in government tertiary hospitals in Nigeria. Rajagiri Management Journal, 14(1), 71–92.

Ali, A. S., Chua, S. J. L., & Lim, M. E. L. (2015). The effect of physical environment comfort on employees’ performance in office buildings: A case study of three public universities in Malaysia. Structural Survey, 33(4–5), 294–308.

Ana-Maria, T. (2013). The relationship between motivation and efficiency of human resources. Ovidius University Annals, Series Economic Sciences, 13(1), 1035–1038.

Bonnar, E. (2017). Millennials and the Future of Magazines: How the Generation of Digital Natives Will Determine Whether Print Magazines Survive. Orbit, 14(3), 151–152.

Carlisle, J., Bhanugopan, R., & D’Netto, B. (2019). Enhancing task performance through effective training: The mediating role of work environment and moderating effect of non-mandatory training. Journal of Business Research, 104(June 2018), 340–349.

Cerasoli, C. P., Nicklin, J. M., & Ford, M. T. (2014). Intrinsic motivation and extrinsic incentives jointly predict performance: A 40-year meta-analysis. Psychological Bulletin, 140(4), 980–1008.

Çetin, F., & A?kun, D. (2018). The effect of occupational self-efficacy on work performance through intrinsic work motivation. Management Research Review, 41(2), 186–201.

Chew, W. L. E., Lee, K. M., Tan, S. C., Tee, S. F., & Yang, P. Y. (2011). The Effects Of Workforce Diversity Towards The Employee Performance In An Organization. Universiti Tunku Abdul Rahman, August, 1–144.

Clark, A., & Carolina, N. (2016). Work environment and employee motivation to lead: moderating effects of personal characteristics. 4(1), 55–72.

Deci, E. L., Olafsen, A. H., & Ryan, R. M. (2017). Self-Determination Theory in Work Organizations: The State of a Science. Annual Review of Organizational Psychology and Organizational Behavior, 4(December), 19–43.

Deci, E. L., & Ryan, R. M. (2000). The “what” and “why” of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227–268.

Deci, E. L., & Ryan, R. M. (2008). Self-determination theory: A macrotheory of human motivation, development, and health. Canadian Psychology, 49(3), 182–185.

Deschamps, C., Rinfret, N., Lagacé, M. C., & Privé, C. (2016). Transformational leadership and change: How leaders influence their followers’ motivation through organizational justice. Journal of Healthcare Management, 61(3), 194–213.

Deloitte. 2017. Meet the US Workforce of the Future: Older, More Diverse, and More Educated. Deloitte Review. Issue 21

Edem, M. J., Akpan, E. U., & Pepple, N. M. (2017). Impact of Workplace Environment on Health Workers. Occupational Medicine & Health Affairs, 5(2), 1–5.

Gagné, M., Forest, J., Vansteenkiste, M., Crevier-Braud, L., van den Broeck, A., Aspeli, A. K., Bellerose, J., Benabou, C., Chemolli, E., Güntert, S. T., Halvari, H., Indiyastuti, D. L., Johnson, P. A., Molstad, M. H., Naudin, M., Ndao, A., Olafsen, A. H., Roussel, P., Wang, Z., & Westbye, C. (2015). The Multidimensional Work Motivation Scale: Validation evidence in seven languages and nine countries. European Journal of Work and Organizational Psychology, 24(2), 178–196.

Heizer, J., Reder, B., & Muson, C. (2016). Operations Management: Sustainability and Supply Chain Management JAY. In Pearson (TWELFTH ED). Pearson.

Imran, R., Allil, K., & Mahmoud, A. B. (2017). Teacher’s turnover intentions: Examining the impact of motivation and organizational commitment. International Journal of Educational Management, 31(6), 828–842.

Jain, R., & Kaur, S. (2014). Impact of Working Environment on Job Satisfaction. International Journal of Scientific and Research Publications, Volume, 4(1), 1–8.

Jayaweera, T. (2015). Impact of Work Environmental Factors on Job Performance, Mediating Role of Work Motivation: A Study of Hotel Sector in England. International Journal of Business and Management, 10(3), 271–278.

Jensen, I., Bjorklund, C., Hagberg, J., Aboagye, E., & Bodin, L. (2020). An overlooked key to excellence in research: a longitudinal cohort study on the association between the psycho-social work environment and research performance. Studies in Higher Education, 0(0), 1–19.

Johri, R., & Vashistha, N. (2015). Impact of Working Environment As a Motivational Factor for Employees & Its Effect on Their Performance: Case Study Of Syndicate Bank Of India. International Journal Of Research In Commerce & Management, 6(3), 40–45.

Kiruja, E. K., & Mukuru, E. (2013). Effect of Motivation on Employee Performance In Public Middle Level Technical Training Institutions In Kenya. International Journal of Advances in Management and Economics, 2(4), 73–82.

Koesmon, T. (2017). Pengaruh Budaya Organisasi Terhadap Motivasi, Kepuasan Kerja Dan Kinerja Karyawan (Studi Pada Perusahaan Pengolahan Kayu Skala Besar di Jawa Timur). EKUITAS (Jurnal Ekonomi Dan Keuangan), 10(1), 84.

Kuvaas, B., Buch, R., Weibel, A., Dysvik, A., & Nerstad, C. G. L. (2017). Do intrinsic and extrinsic motivation relate differently to employee outcomes? Journal of Economic Psychology, 61, 244–258.

Mahmoud, A. B., & Reisel, W. D. (2014). Relating patient satisfaction to nurses’ job satisfaction, job security, and obedience OCBs. International Journal of Pharmaceutical and Healthcare Marketing, 8(1), 47–61.

Mangkunegara, Anwar and Waris, Abdul. Effect of Training, Competence and Discipline on Employee Performance in Company (Case Study in PT. Asuransi Bangun Askrida). Procedia-Social and Behavioral Sciences. 211, 1240-1251.

Mathews, C., & Khann, I. K. (2016). impact of Workplace Environment that Affect Employees. International Journal of Science and Research (IJSR), 5(4), 852–855.

Munandar, A., Musnadi, S., & Sulaiman, S. (2019). The Effect of Work Stress, Work Load and Work Environment on Job Satisfaction And It’s Implication on The Employee Performance of Aceh Investment And One Stop Services Agency.

Naharuddin, N. M., & Sadegi, M. (2013). Factors of Workplace Environment that Affect Employees Performance: A Case Study of Miyazu Malaysia. International Journal of Independent, 2(2), 66–78.

Noermijati, N. (2015). Peran Kepemimpinan Transformasional dan Motivasi Terhadap Kinerja Karyawan Dengan Moderasi Masa Kerja. Jurnal Keuangan Dan Perbankan, 19(2), 326–335.

Octaviannand, R., Pandjaitan, N. K., & Kuswanto, S. (2017). Effect of Job Satisfaction and Motivation towards Employee’s Performance in XYZ Shipping Company. Journal of Education and Practice, 8(8), 72–79.

Odehalshawabkeh, R., & Alsawalhah, A. (2019). Effects of Training Strategies on Employees Performance: A Practical Study in Amman’s Municipality Jordan. International Journal of Business and Social Science, 10(6), 84–88.

Pawirosumarto, S., Sarjana, P. K., & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador hotels and resorts, Indonesia. International Journal of Law and Management, 59(6), 1337–1358.

Raf, A. G., Desmiyawati, & Wiguna, M. (2014). Pengaruh gaya kepemimpinan, budaya organisasi, motivasi kerja dan lingkungan kerja terhadap kinerja akuntan pemerintah (Studi Empiris Pada Perwakilan BPKP Provinsi Riau). Jurnal Online Mahasiswa Fakultas Ekonomi Universitas Riau, 1(2), 1–15.

Rahmawanti, N. P., Swasto, B., & Prasetya, A. (2014). Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan (Studi pada Karyawan Kantor Pelayanan Pajak Pratama Malang Utara). Jurnal Administrasi Bisnis, 8(2), 1–9.

Ramlall, S. (2003). Managing Employee Retention as a Strategy for Increasing Organizational Competitiveness. Applied HRM Research, 8(2), 63–72.

Rigby, C. S., & Ryan, R. M. (2018). Self-Determination Theory in Human Resource Development: New Directions and Practical Considerations. Advances in Developing Human Resources, 20(2), 133–147.

Rivai, V. Z., Ramly, M., Mutis, T., & Arafah, W. (2015). Manajemen Sumber Daya Manusia Untuk Perusahaan: Dari Teori Ke Praktik. PT. Raja Grafindo Persada.

Rusu, G., & Avasilcai, S. (2013). Human Resources Motivation: an Organizational Performance Perspective. Annals Of The Oradea University. Fascicle of Management and Technological Engineering., XXII (XII)(1).

Saeed. 2016. Work Environment on Job Satisfaction with Mediating Effect of Motivation Among School Teachers in Lahore, Pakistan. 564 (2015)

Samson, G. N., Waiganjo, M., & Koima, J. (2015). Effect of Workplace Environment on the Performance of Commercial Banks Employees in Nakuru Town. International Journal of Managerial Studies and Research (IJMSR), 3(12), 76–89.

Shahzadi, I., Javed, A., Pirzada, S. S., Nasreen, S., & Khanam, F. (2014). Impact of Employee Motivation on Employee Performance. European Journal of Business and ManagementOnline), 6(23), 2222–2839.

Shravasti, R. R., & Bhola, S. S. (2015). Study on Working Environment and Job Satisfaction of Employees in Respect To Service Sector: an Analysis. Review Of Research, 4(4), 1–4.

Singh, S., Sharma, G. D., & Sharma, R. (2012). Effect of Employee Involvement in Business Organisation. SSRN Electronic Journal.

Sledge, S., Miles, A. K., & Coppage, S. (2008). What role does culture play? A look at motivation and job satisfaction among hotel workers in Brazil. International Journal of Human Resource Management, 19(9), 1667–1682.

Stewart, G. L., & Brown, K. G. (2010). Human Resource Management, linking strategy to practice. John Wiley & Sons, Inc.

Suifan, T. S. (2019). the Effects of Work Environmental Factors on Job Satisfaction: the Mediating Role of Work Motivation. Business: Theory and Practice, 20(0), 456–466.

Syofian S., T. Setiyaningsih, N. Syamsiah, T. Informatika, F. Teknik, dan U.D. Persada. 2015. Otomatisasi Metode Penelitian Skala Likert Berbasis Web. Jurnal Sistem Informasi dan Teknologi Informasi. 3 (1): 1–8.

Tremblay, M. A., Blanchard, C. M., Taylor, S., Pelletier, L. G., & Villeneuve, M. (2009). Work Extrinsic and Intrinsic Motivation scale: its value for organizational psychology research. Canadian Journal of Behavioural Science, 41(4), 213–226.

Tumilaar, B. R. (2015). the Effect of Discipline, Leadership, and Motivation on Employee Performance At Bpjs Ketenagakerjaan Sulut. Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 3(2), 787–797.

Van den Broeck, A., Lens, W., De Witte, H., & Van Coillie, H. (2013). Unraveling the importance of the quantity and the quality of workers’ motivation for well-being: A person-centered perspective. Journal of Vocational Behavior, 82(1), 69–78.

Wen Lim, H., Li, N., Fang, D., & Wu, C. (2018). Impact of Safety Climate on Types of Safety Motivation and Performance: Multigroup Invariance Analysis. Journal of Management in Engineering, 34(3), 04018002.

Zareen, M., Razzaq, K., & Mujtaba, B. G. (2015). Impact of Transactional, Transformational and Laissez-Faire Leadership Styles on Motivation: A Quantitative Study of Banking Employees in Pakistan. Public Organization Review, 15(4), 531–549.




How to Cite

Sadewo, I. P., Surachman, S., & Rofiaty, R. (2021). The influence of working environment to employee performance mediated by work motivation: A study of Malang, Indonesia retails stores. International Journal of Research in Business and Social Science (2147- 4478), 10(3), 213–222.



Organizational Culture, Leadership and Human Resources Management