Challenges facing local government authorities in the use of electronic record keeping for human resource management
A case of Morogoro Municipal Council, Tanzania
DOI:
https://doi.org/10.20525/ijrbs.v13i2.3244Keywords:
Local Government Authorities, Electronic Record Keeping, Human Resource Management, E-governance, Morogoro Muncipal Council.Abstract
This study determines the challenges faced by Local Government Authorities in the use of e-record keeping for Human Resource Management (HRM). The study was conducted at Morogoro Municipal Council (MMC) as among the Local Government Authorities (LGAs) which continue to use paper-based record keeping in Tanzania. A case study design was employed to ensure an in-depth understanding of the phenomenon. A questionnaire and interviews were used in collecting data from 107 respondents. Data from the questionnaire were analysed descriptively through the Statistical Package for Social Sciences (SPSS) whereby means and standard deviatons were calculated. On the other hand, data from interviews were analysed through content analysis. The study was guided by two models, which are Kurt Lewin’s Change Management Model, as the guiding model, and ADKAR Change Management Model, as the supporting model. The study revealed lack of reliable internet service, lack of top management support, inadequate IT experts, staff resistance, and inadequate funds as the main challenges facing MMC in the use of electronic record (e-record) keeping for HRM. This implies that, in some cases, the government formulates good policies without ensuring a conducive environment for their implementation. In the light of the revealed challenges, the study recommends that LGAs especially MMC should take initiatives to develop and implement a comprehensive e-governance programme that, among other things, will address the revealed challenges. In addition, the government should creation environments that support implementation of its policies particularly those related to ICT and e-governance.
Downloads
References
Abdullah, A. L. & Yusof, Z. M. (2020). Factors influencing the implementation of electronic ecords and information management. A case study of military service in Malaysia. Records Management Journal, 30(1), 81–99. https:/doi.org/10.1108/RMJ-10-2018-0043. DOI: https://doi.org/10.1108/RMJ-10-2018-0043
Hawash, B. and Mokhtar, U. A et al. (2020). The adoption of electronic records management system (ERMS) in the Yemeni oil and gas sector: Influencing factors. Records Management Journal, 30(1), pp. 1–22. https:/doi.org/10.1108/RMJ-03-2019-0010. DOI: https://doi.org/10.1108/RMJ-03-2019-0010
Mukred, M. et al. (2019). The Key Factors in Adopting an Electronic Records Management System (ERMS) in the Educational Sector: A UTAUT-Based Framework. IEEE Access, 7, 35963–35980. https:/doi.org/10.1109/ACCESS.2019.2904617. DOI: https://doi.org/10.1109/ACCESS.2019.2904617
Newa, J. R. and Mwantimwa, K. (2019). E-records management in Tanzania public service: determinants, perceived importance and barriers. University of Dar es Salaam Library Journal, 14(0856–1818),116–133.
Odor, H. O. (2018). Organisational Change and Development. European Journal of Management,10 (7), 58–66.
Olalekan, U. et al. (2021). Change Management and Organisational Performance?: A Review of Literature. International Journal of Advances in Engineering and Management (IJAEM), 3(5), 67–79. https:/doi.org/10.35629/5252-03056779.
Ouheda, S. (2019). Factors Influencing the Adoption of Electronic Health Records in the Australian Environment. University of Southern Queensland.185–194. https://www.researchgate.net/publication/335527786.
Oyewumi, R. et al. (2015). Challenges in Management of Electronic Records in Private Radio Corporation Libraries in Kaduna State. IOSR Journal of Humanities and Social Science (IOSR-JHSS), 20(5), Pp. 1–5. https:/doi.org/ 10.9790/0837-20550105.
Pessa, J. C. (2019). Effective Management of E-Records in Local Government Authorities in Tanzania?: An Analysis Of Impeding Factors.Global Scientific Journals,7(8), 1273–1284.
Shonhe, L. (2017). Change Management Practices in the Implementation of Records Management Programs?: A Case Study Of Tlokweng Land Board ( ID?: 200904186 ) [Master's Dissertation University of Botswana].
URT (2013). Tanzania E-Government Strategy. United Republic Of Tanzania. https://www.ega.go.tz/uploads/publications/sw-1578301909-EGOV%20STRATEGY-2013.pdf
URT (2023). National ICT Policy 2023. https://www.mawasiliano.go.tz/
Yinimi, R. And Akanpaadgi, E. (2015). An Assessment of the Impact of Information Communication Technology ( ICT ) on the Administration of Public Records?: A Case Study of the Bolgatanga Municipal Assembly in the Upper East Region of Ghana, West Africa. International Journal of Business, Economics and Management, 2(5),120–134. https:/doi.org/10.18488/journal.62/2015.2.5/68.5.120.134. DOI: https://doi.org/10.18488/journal.62/2015.2.5/68.5.120.134
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Jackson Emmanuel Payowela
This work is licensed under a Creative Commons Attribution 4.0 International License.
For all articles published in IJRBS, copyright is retained by the authors. Articles are licensed under an open access Creative Commons CC BY 4.0 license, meaning that anyone may download and read the paper for free. In addition, the article may be reused and quoted provided that the original published version is cited. These conditions allow for maximum use and exposure of the work, while ensuring that the authors receive proper credit.
